Support

Sign in with the email you used at checkout, open your report and choose Manage subscription. Stripe's page lets you cancel, change the payment method and download invoices. A cancelled subscription runs to the end of the paid month and is not renewed.

Most often the site's bot protection (Cloudflare, Azure WAF, Akamai and others) showed our scanner a challenge page instead of the site; the result says so and names the vendor. Add 94.237.112.217 to the allowlist in whatever guards the site — Cloudflare, Azure WAF, Akamai, your firewall or your hosting panel. Scans usually work within minutes of the change. Then scan again.

A page that takes more than 60 seconds to load, or sends visitors to a sign-in page, cannot be scanned. One free scan per domain per 24 hours. A free result keeps its address for 30 days.

Check the spam folder, then request a new link at getsigila.com/login with the email you used at checkout. A link works once and for 30 minutes.

Every rule is explained in the rulebook. If a finding still looks wrong, send us the result address below; we look at it, and if the checker is at fault we fix the checker.

Choose the topic Do not scan my site below, name the site, and send the request from an email address at the site's own domain, so that nobody can block a site that is not theirs. We then block the site and its subdomains from all scans.